Industry Roundtables

Over 400

members

are currently participating

Over 300

benchmarks

are performed annually

ACG’s Industry Roundtables advance information sharing by combining peer-to-peer interaction with meaningful data analytics. Spanning a range of industries in the US, UK, and Canada, our Roundtables equip a vast network of financial institutions with a platform to compare business practices, benchmark key metrics, and examine internal and industry issues. Our suite of resources produces a global view of industry practices and helps firms assess the performance of key business functions relative to the competitive landscape.  

Industry Roundtables span domestic and international companies in the credit card, debit card, auto finance, mortgage, retail banking, and brokerage industries. Some of our groups are replicated for differentiated markets and product sets.

Contact us regarding Industry Roundtables
  • Interactive Meetings
  • Formal Benchmarking
  • Advisory Services
  • Industry Advocacy
  • No Third-Party Sponsorships

 

Current Offerings

Credit Card

  • Chief Executive
  • Compliance
  • Accounting
  • Customer Service
  • Chargeback
  • Fraud Control
  • Collections
  • Recovery
  • Credit Operations
  • Marketing Operations
  • UK Collections and Recoveries
  • UK Customer Service
  • UK Finance
  • UK Fraud Operations

Merchants

  • Brand Partner
  • Retail Payments Fraud

Auto Finance

  • Originations
  • Compliance
  • Servicing
  • Collections
  • Dealer Financing
  • Loyalty
  • Operations (Canada)

Mortgage

  • Collections & Loss Mitigation

Consumer Banking

  • Debit Management
  • Customer Service
  • Fraud Control

Wealth Management

  • Retirement Services

Multi-Vertical

  • Dialer Strategy Management
  • Workforce Management
  • Credit Bureau
  • Vendor Management
  • Customer Experience