Latest News

How Balance Transfers Help Consumers Manage Debt

February 11, 2019

Here’s Why Your Next Credit Card Will Probably Be Contactless

February 6, 2019

Annual Letter: 2018 Payments and Lending Retrospective

January 8, 2019

Financial Institutions Take a More Proactive, Holistic Approach to Vulnerable Customers

December 17, 2018

Apple Pay and Alipay Show How Digital Wallets Can Surpass Physical Wallets

November 14, 2018

Credit Card “Fallback” Fraud Declines Significantly as Banks Implement New Policies

November 7, 2018

Higher Rates Aren’t Enough for Monzo and Other Mobile-Only Banks to Topple Traditional Players

October 17, 2018

Auriemma Consulting Group to Speak on Co-Branding Sessions at Mega Event 2018

October 10, 2018

Apple Pay Makes Up 77% of Mobile Payments Among Debit Card Users

October 4, 2018

Card Benefits May Sweeten Program Offering, But Few Drive Usage

September 10, 2018

To Go Digital, Auto Finance Industry Should Look to Credit Card Players

September 6, 2018

Four Things for FinTechs to Consider Before Filing a Bank Charter Application

September 4, 2018

Cardholders Want to Communicate Digitally, But Issuers Are Still Getting Up to Speed

August 13, 2018

As CECL Adoption Nears, Implications for Credit Card Issuers Mount

July 31, 2018

Industry Reaches Key Milestone in Fight Against Synthetic Identity Fraud, But Many Challenges Remain

July 27, 2018

Auriemma Consulting Group to Lead Collections-Focused Panel and Workshop at Auto Intelligence Summit

July 25, 2018

Three Ways Walmart App Features Can Combat the Draw of Apple Pay at the Point of Sale

July 18, 2018

CFPB’s Complaint Reporting Process Creates Significant Limitations, Auriemma Says in Comments to the Bureau

June 22, 2018

Comment Letter: CFPB Public Complaint Reporting Practices

June 4, 2018

Revolvers Who Miss Payments Are Probably Going to Cancel Your Credit Card

May 31, 2018

Nine Out of Ten Credit Cardholders Are Enrolled Online – Here’s What That Means for Issuers’ Contact Center Operations

May 30, 2018

Second Look Offers Potential Benefits for Issuers and Brand Partners Alike

May 24, 2018

How incentives shape the future of bank contact centres’ culture

May 3, 2018

Banks Adopt a Fast-Follower Approach to Alternative Data, But Pitfalls Remain

May 2, 2018

34% of Those Eligible Are Using Mobile Payments, But Few Would Recommend Them

April 30, 2018

How Instalment Plans Can Alleviate Persistent Credit Card Debt

March 30, 2018

Equifax Breach Hasn’t Eroded Trust in Banks

February 27, 2018

Auto Finance Companies Pull Back on Subprime Lending as Loan Delinquencies Surge

February 21, 2018

Auriemma Consulting Group to Speak at Co-Brand EMEA Conference in London

February 16, 2018

While Holiday Shopping Hit Record-Setting Numbers, Consumers Don’t Expect to Continue the Trend Throughout 2018

February 5, 2018

Four New Year’s Resolutions for Your Company’s IVR

January 23, 2018

How to Best Prepare for GDPR Compliance

January 10, 2018

Auriemma Consulting Group Conducts Parallel Study of Mobile Pay Usage in the US and the UK

December 22, 2017

The Challenge of CECL for Credit Card Issuers

November 6, 2017

EMV Two Years Later: Six Key Trends to Watch

November 1, 2017

Auriemma Welcomes Managing Director and General Counsel to Senior Leadership Team

October 30, 2017

Security Concerns and Problems at the Register Continue to Depress Mobile Pay Usage and Net Promoter Scores

October 25, 2017

Auriemma to Lead Money20/20 Panel — Wendy’s & Dunkin’: Payments Innovation in the Quick-Service Restaurant Industry

October 18, 2017

Four Things That Will Make UK Consumers Want Your Credit Card

October 10, 2017

Don’t Blame Payments for Abandoned Shopping Carts Online

September 8, 2017

Bolstering Credit Card Profitability Despite Challenging Economic Indicators: Auriemma Consulting Group

August 3, 2017

Synthetic Identity Fraud Cost Lenders $6 Billion in 2016: Auriemma Consulting Group

August 1, 2017

Prepaid Card Issuers Can Benefit from Integrating Offerings with P2P

July 27, 2017

CARD Act Has Improved Transparency, Eroded the Customer Experience: Auriemma Consulting Group

June 16, 2017

Comment Letter: CFPB Request for Information Regarding Credit Card Market

June 16, 2017

Auriemma Consulting Group and NBPCA Collaborate on Prepaid Consumer Research for Power of Prepaid Conference

June 8, 2017

Co-Brand and PLCC Programs Are Crucial to Driving Omnichannel Loyalty

June 1, 2017

Auriemma Consulting Group Introduces Benchmarking Group for Unsecured Lending Product Owners

May 3, 2017

Auriemma Consulting Group to speak at Two Co-Brand Conferences in May 2017

April 28, 2017

Auriemma Consulting Group Launches CAMBER, a Searchable Research Portal

April 28, 2017

Three Steps Your Lending Operation Should Be Taking to Mitigate Synthetic Identity Fraud

April 18, 2017

Incentives Push Mobile Pay Users Over Tipping Point, Increasing Method Frequency and Spend at Checkout

March 6, 2017

Auriemma Consulting Group to Speak on Fraud at Merchant Advisory Group (MAG) Mid-Year Conference

February 8, 2017

Three Things to Watch in Co-Branding for 2017, says Auriemma Consulting Group

February 2, 2017

EU Pullbacks Haven’t Axed Rewards Payment Cards—They Still Rule

January 31, 2017

ACG Analysis: Insight Into the OCC’s Proposed Fintech Charter

January 16, 2017

Exploring Special Purpose National Bank Charters for Fintech Companies

January 16, 2017

Auriemma Consulting Group Holds Special Session on Synthetic Identity Fraud – Fast-Growing Scheme Targeting Vulnerable Consumers, Children

November 28, 2016

FCA to Focus on Repayment Behaviour, Persistent Debt in Follow Up to Credit Card Market Study

November 23, 2016

Consumers Prefer PayPal to Banks for Online Checkout and P2P Payments

October 31, 2016

Auriemma Consulting Group Releases Retailer Payment Choices Study

September 29, 2016

Auriemma Consulting Group to Extend its Payments Fraud Expertise to the Retail Community

September 27, 2016

Join Auriemma Consulting Group at the Merchant Advisory Group’s Annual Conference

September 20, 2016

Worries About Payment Card Fraud Mounting Among US Consumers

August 22, 2016

CFPB Releases New Debt Collection Proposals; Narrows Scope to Third-Party Collection Activities Initially

August 4, 2016

Auriemma Consulting Group Expands Line of Automotive Finance Roundtables to Customer Loyalty and Retention

August 3, 2016

How Samsung Pay is Challenging Apple Pay User Dominance

July 11, 2016

Counterfeit Credit Card Fraud Reaches Lowest Level Since 2013; Other Fraud Types Increase

July 7, 2016

US and UK Payment Behaviors More Similar Than Different

June 21, 2016

Auriemma Consulting Group Joins the Merchant Advisory Group as a Silver Sponsor

June 14, 2016

Co-Brand and Private-Label Retailers Double Down on Brick-and-Mortar Acquisitions with Key Investments

June 2, 2016

27% of the Eligible Population is Using Mobile Payments

May 31, 2016

Got Baggage? How Premium Airline Cards Benefit Consumers, Issuers, and Airlines

May 16, 2016

Auriemma Consulting Group’s Prepaid Compliance Roundtable to Focus on Regulatory Implementation Surrounding CFPB Rules

April 6, 2016

ACG Shares Insights at the Upcoming Jefferies Payments Summit

April 1, 2016

ACG’s UK Roundtables Discuss the Implications of PSD2 as Adoption Date Approaches

March 31, 2016

P2P Payments Used for More Than Check Splitting

February 10, 2016

Auriemma Consulting Group Introduces Marketing Operations Roundtable Amid Rising Complexity, Compliance Risks

February 4, 2016

Banks Look to Automation, Personalization to Deliver More Proactive Customer Service

January 26, 2016

Paying by Plastic Changes Tipping Behavior, says Auriemma Consulting Group Survey of Consumers

December 16, 2015

Auriemma Consulting Group (ACG) Launches Credit Operations Roundtable Amid Rising Regulatory Pressure

December 8, 2015

Co-Brand Presentation from Airline Mega Event: The Fine Art of Negotiation – Making Sure the Deal is a Win-Win

November 11, 2015

Debit Card Account Takeover and Online Fraud, Side Effects of EMV, on the Rise

November 10, 2015

Barclaycard US and Extend Long-Term Partnership Agreement

October 16, 2015

Marianne Berry, the head of ACG’s Payments Insights practice, moderating at Money20/20 in Las Vegas

October 8, 2015

Eric Marks, ACG’s Partnerships Practice leader, at the 2015 Airline Information (Ai) Mega Event in San Diego

October 8, 2015

ACG Advises Toyota Financial Savings Bank on Its Transition from Self-Issuance to Co-Brand

September 25, 2015

Auriemma Consulting Group Introduces Prepaid Compliance, Customer Experience Roundtables Amid Slew of New Launches

September 14, 2015

Will The Fed Raise Interest Rates?

September 9, 2015

Fewer than Half of US Cardholders Have Received a Chip Card and Many Don’t Know How to Use It

September 1, 2015

The Cards Market Continues to Deliberate on the Future of Co-branding While Interchange Regulation Begins to Manifest

August 12, 2015

Rite Aid Reverses Course, Will Accept Apple Pay

August 11, 2015

Apple Pay Adoption: Growing or Slowing?

August 10, 2015

Apple Pay Satisfaction Rockets to 98 Percent, But Adoption May Stall

August 10, 2015

Collections TCPA Exposure Increases as a Result of the FCC’s July 10th Declaratory Ruling and Order

August 6, 2015

Apple Pay Use Growing in US

July 28, 2015

Five Years Later, CARD Act Impacts Grow Clearer

July 1, 2015

Young Consumers More Likely to Spend Gas Savings

June 15, 2015

ACG Launches First-Ever Co-Brand and Private Label Credit Card Roundtable

May 26, 2015

Apple Pay Use in US Steadily Increasing Beyond Early Adopters

May 21, 2015

ACG’s Comments on 2015 CARD Act Request for Information

May 18, 2015

Clearer Issuer Communications Help Consumer Satisfaction With Credit Cards Reach 4-Year High

May 5, 2015

Issuers Hesitant to Outpace Merchants as US Transitions to EMV

March 23, 2015

Card Fraud Hits 1 in 4 Consumers, but Most Are Satisfied by Bank Response

March 9, 2015

Captives Maintain Credit Standards as Subprime Auto Financing Demand Increases

March 2, 2015

ACG Sees Continued Strong Issuer Competition in the Co-Brand Market in 2015

January 22, 2015

ACG Launches Apple Pay Consumer Adoption Study

January 15, 2015

ACG Expects Credit Card Portfolio Values to Trend Lower Over the Next Several Years

December 22, 2014

ACG Announces 30th Industry Roundtable in Firm’s 30th Year

December 9, 2014

ACG Research Suggests U.S. Holiday Spending Will Be Up Slightly in 2014

November 26, 2014

ACG’s Payments Expectations Index Inches Higher on Moderating Compliance Cost

October 14, 2014

U.K. Credit Cardholders Want 1) to Choose Their Payment Due Date Then 2) Receive Payment Related Alerts

September 25, 2014

Repossession Frequency Continues to Decline for Major Market Players in Q2 2014

September 3, 2014

Banks That Issue the First Credit Card in Wallets Have Opportunity to Grow with Consumers’ Incomes

August 18, 2014

ACG’s Payments Expectations Index Moves Higher on Improved Credit Metric

June 3, 2014

Consumer Awareness of Credit Bureau Data Is Good, yet Consumer Understanding of the Actual Information May Be Suspect

May 20, 2014

Auriemma Consulting Group’s Payments Expectations Index Remains Positive

March 24, 2014

ACG Responds to CFPB’s Advance Notice of Proposed Rulemaking for Debt Collection

March 20, 2014

ACG’s Response to the CFPB’s ANPR

March 18, 2014