ACG offers training and development as a natural extension of its business practice and operations expertise. Our consultants can conduct new employee training workshops or challenge the thinking of seasoned employees through cross-functional knowledge sharing programs.

ACG has developed and presented courses for MasterCard, the American Bankers Association (ABA) National School of Bank Card Management (NSBCM) and other industry leaders. ACG's Mike McGinley is the Resident Director of the school. In addition, our consultants have served on the advisory board for the NSBCM for more than a decade and authored the Bankcard Business textbook.

Examples of ACG Training projects include the following:

• Over the years, six of ACG’s consultants have taught classes including environmental overview, profitability, international expansion and more at the ABA NSBCM. Additionally, Michael Auriemma serves on the school’s board and helps set curriculum, choose and evaluate instructors, and improve overall program design.
  
  
• ACG educated investment managers on the inner workings of the card business and card profitability. In these training sessions, we related the impact of recent industry developments on specific credit card issuers and their networks as well as the industry at large. Additionally, we identified topics likely to impact issuer performance in the future.
  
  
• ACG has conducted scores of customized educational workshops. Many of these sessions have focused on co-brand partnerships, but subjects have spanned the spectrum of industry interests. Clients have included issuers, brand partners, networks and vendors. Audience members have come from marketing, finance, legal and other client disciplines to learn about marketing, economics, deal terms, bidding processes, revenue sharing, customer value propositions and portfolio management. 
  
  
• ACG designed and taught a series of courses for employees of a major payment network. Classes ranged in length from an hour to two days. Topics included history of the credit card market, profitability, marketing, current and future trends, and alliance development.
  
  
• An international payments network enlisted ACG to contribute course content while designing online training for employees and clients. The self-directed training included: an overview of credit risk models for both the US and global markets; strategies, tactics and infrastructure for credit card risk management; success measures used to evaluate portfolio performance; and sales techniques for how the network’s employees could generate qualified leads among its issuing members.