Industry Roundtables are Forums
in which executives meet to compare business practices, benchmark
key metrics, and discuss significant internal and external
issues pertaining to their organizational functions. Our Forums
are constructed to provide an intimate setting and to represent
industry diversity. ACG consultants facilitate the Forums
and rigorously validate benchmark data to ensure reliability.
Benchmark data definitions are standardized to allow comparisons
of responses from across the group. The goal is to understand
underlying performance drivers and to support business decisions
for improvements.
These groups span domestic and international companies in the credit
card, retail banking and auto finance industries. Some of the Roundtables
are replicated for differentiated
markets—in the US and UK, credit card and auto finance,
etc.
Key established Forums address:
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Accounting Policy and Financial Reporting
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Acquisition and Portfolio Management
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Collections
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Compliance
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Customer Service
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Dispute Processing
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Fraud Control
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Human Resources
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Marketing/Originations
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Recovery Management |
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